• Customer Success Consultant

    Job Locations UK
    Job ID
    2018-1407
    # of Openings
    2
    Operating Business
    Landmark Information
    Category
    LMK - Product Management
    Position Type
    Full-Time
    Contract Type
    Permanent
  • About Us

    Landmark new

     

    Landmark Information Group is a portfolio of leading property-related data and technology businesses at the forefront of innovation and thought leadership. It delivers award-winning solutions to estate agency, conveyancing, surveying, lender valuations, environmental consultancy, and Governments. Capabilities range from property search provision, expert opinion and interpretation to conveyancing case-management, floor-planning software, valuation modelling and a property listings portal. Clients are served through market leading applications and services that connect businesses, government departments and consumers together - reducing risk, creating transparency and saving both time and money for all parties.

     

    As the UK’s largest custodian of land, property and environmental data in the UK, using a combination of AI, machine learning and domain experts to provide marketing leading and trusted interpretation. Our data, backed by technology innovation and entrepreneurialism, make Landmark uniquely placed to lead the next wave of digital transformation in the markets we are passionate about.

     

    We hire ambitious and passionate talent into our business and are proud of the steps we take to maximise potential in our employees, nurturing and supporting their professional and personal development.  We all know money makes the world go around, but at Landmark we understand that financial rewards also mean more than cash.  We believe that in order for our employees to flourish, it’s important to strike a healthy work/life balance.  We provide modern, open-plan, light working environments, flexible working hours, 25 days holiday with the opportunity to purchase additional leave, enhanced maternity, paternity, shared parental and adoption leave, Lifestyle Allowance and free beverages, fresh fruit and biscuits.

    The Opportunity

    An opportunity to join a rapidly growing Customer Success team focused on creating strategies, programs and initiatives that ensure customers are at the heart of every interaction. Your proactive customer focus and domain expertise will ensure customers understand and realise the maximum value from using our products and services which will ultimately lead to increased retention, revenue growth, evangelism and advocacy.

     

    The role will involve:

     

    • Aligning with a set of customers or groups based on industry and/or geography to deliver against agreed customer and business outcomes via Landmark’s customer value proposition
    • Developing and maintaining deep knowledge in your field of expertise as well as Landmarks overall offering to your aligned customer group
    • Building a deep understanding of our customers’ businesses, their needs and challenges as well as professional relationships with relevant personas to create advocates
    • Working with the sales team to help to identify appropriate stakeholders to ensure continuity and a broad view of their opinion of our offering.
    • Using thorough knowledge of the Landmark offering to link products with specific customer outcomes and help others to do the same
    • Working with key customers to define and agree the engagement model across multiple functions within their organisations
    • Working with sales to proactively monitor the customer base to identify and remedy at risk customers as well as identify upsell and cross sell opportunities that provide additional value to our customer
    • Being a customer champion across the business to share insights and best practice
    • Collaborating with group functions including Sales, Marketing, Product and Customer Services to ensure a rounded customer value proposition and solution to customer requirements through a single customer experience
    • Execution of win/loss analysis, managing at risk situations, supporting CPD sessions, forming part of an account team, business planning, conducting regular business reviews, supporting onboarding and customer journey, acting as a point of contact for key accounts, providing advice and market insight.

    About You

    You will be of graduate (or equivalent) calibre, professional, confident and pragmatic with excellent communication skills.  You will also have:

     

    • Solid experience in a customer facing/consultative role.
    • A proven track record in conveyancing/environmental reports/similar processes
    • Proficient IT and presentation skills
    • Demonstrated analytical and problem-solving skills
    • Excellent organisation and time management skills
    • Knowledge of Salesforce CRM Software would be an advantage
    • Exceptional presentation, written and oral presentation skills
    • Negotiation skills

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