SearchFlow, we have over 25 years' experience and run more than 1 million conveyancing searches every year for over 2,500 legal clients in England and Wales. We deliver highly focused, in-depth property intelligence, quickly and efficiently.
Investing in innovation, we are owned by DMGT, a company committed to investing in its portfolio of innovative property data services. Our sister companies include leading brands such as Landmark Information Group and Argyll.
We are looking for a Junior IT Support Analyst to service and support a range of hardware and software systems with Searchflow. The role is responsible for managing multiple concurrent tasks with varying technologies in an exciting competitive environment, with exposure to a wide range of existing and emerging technologies.
You will be responsible for knowledge management and supporting the technical and personal skills development within the team. You will ensure Searchflow continues to comply with the ISO standards and ensure all incidents and service requests are captured and logged accurately, alongside measuring the quality and performance of services with arranged KPI’s. Additionally supporting products, services and systems via on premise, cloud or co-located/managed platforms.
To be considered it is essential that you have MCP or equivalent, with ITIL v2 or v3 training being highly desirable. You will need to have varied experience in a service and support role, providing technical customer support in a similar field. Effective ticket management is required alongside excellent communication skills with the ability to explain technical concepts to a range of audiences.
If you believe you have the skills, knowledge and experience for this role, and what to be part of an exciting organisation that transforms the land and property industries, we would like to hear from you.