Landmark Information Group is a portfolio of leading property-related data and technology businesses at the forefront of innovation and thought leadership. We provide our products and solutions to a wide range of property professionals including surveyors, solicitors, architects, environmental consultants, and estate agents. Our customers are always the centre of our focus therefore it is paramount that the service we provide is consistently exceptional.
We hire ambitious and passionate talent into our business and are proud of the steps we take to maximise potential in our employees, nurturing and supporting their professional and personal development. We all know money makes the world go around, but at Landmark we understand that financial rewards also mean more than cash. We believe that in order for our employees to flourish, it’s important to strike a healthy work/life balance. We provide modern, open-plan, light working environments, 25 days holiday with the opportunity to purchase up to 5 days additional leave, enhanced maternity, paternity, shared parental and adoption leave, £300 Lifestyle Allowance and free beverages, fresh fruit and biscuits.
The Customer Services team provides a very high standard of customer service delivery, providing support and advice to customers in order that they realise the maximum benefits from Landmark products and services. The delivery of the highest possible standard of service by our teams is essential in ensuring our client retention and future growth, and that the customer has the right products/services to meet their needs and requirements.
It is essential on all customer interactions that we recognise opportunities to up sell and cross sell products and services and improve processes and procedures wherever we can to ensure we are achieving maximum efficiencies in terms of service delivery and cost. The Tier 2 Customer Services Advisor will be responsible for ensuring that referred enquiries and leads are progressed, closely monitored and where possible closed with an order placed.
The role will involve:
We are looking for someone who is a great team player and is passionate about delivering excellent customer service. You will also have: