• Customer Service Advisor (T1)

    Job Locations UK-Berkshire-Reading
    Job ID
    2018-1392
    # of Openings
    1
    Operating Business
    Landmark Information
    Category
    LMK - Customer Services/Support
    Position Type
    Full-Time
    Contract Type
    Permanent
  • About Us

    Landmark new

     

    Landmark Information Group is a portfolio of leading property-related data and technology businesses at the forefront of innovation and thought leadership.  We provide our products and solutions to a wide range of property professionals including surveyors, solicitors, architects, environmental consultants, and estate agents.  Our customers are always the centre of our focus therefore it is paramount that the service we provide is consistently exceptional.

     

    We hire ambitious and passionate talent into our business and are proud of the steps we take to maximise potential in our employees, nurturing and supporting their professional and personal development.  We all know money makes the world go around, but at Landmark we understand that financial rewards also mean more than cash.  We believe that in order for our employees to flourish, it’s important to strike a healthy work/life balance.  We provide modern, open-plan, light working environments, 25 days holiday with the opportunity to purchase up to 5 days additional leave, enhanced maternity, paternity, shared parental and adoption leave, £300 Lifestyle Allowance and free beverages, fresh fruit and biscuits.

     

    The Opportunity

    We have a fantastic opportunity for someone who has a passion and the natural ability to provide excellent customer service to join our Customer Services team. 

    The Customer Service Advisor will deliver expert support and guidance to our customers through main contact channels.   The successful candidate will also help customers realise the maximum benefits from Landmark products and services, not only in resolving enquiries, but also ensuring that the customer has the right product/service to meet their needs and requirements.

    You will also be responsible for recording customer contact details, queries and resolutions and other pertinent information in relation to the customer interaction in all the relevant computer-based systems.

    The role will involve:

    • Being Landmark ambassadors at every contact point with internal and external Customers delivering world class customer service.
    • Providing support to customers who have contacted us via telephone, email and other communication channels.
    • Accurate recording of all queries and requests with the appropriate information, prioritisation and classification, and updating of query and resolution data
    • Working with internal and external sales staff, technical teams and management to reduce instance of reoccurring queries
    • Providing pre- and post-sales customer support to ensure that the customer has purchased the most suitable product to match their requirements
    • Calling customers as directed for campaigns/customer surveys/database update and other initiatives in order to maximise customer awareness of Landmark products thus securing future sales

    About You

    We are looking for someone who is a great team player and is passionate about delivering excellent customer service.  You will also have:

     

    • A good standard of education. Minimum A level standard or equivalent
    • Previous frontline customer service experience with a genuine commitment to quality customer service and customer satisfaction
    • Excellent oral and written communication skills
    • Professional telephone manner
    • Keyboard proficiency and strong PC skills
    • Knowledge of basic Windows tools (especially MS Office) and Internet technologies – specifically email clients, web browsers and web-based search engines
    • Outstanding troubleshooting skills
    • Confident working to and exceeding agreed targets
    • Strong technical translation skills. Able to accurately answer queries about Landmark’s complex set of products in a way the customer can understand
    • Good scheduling skills, with the ability to organise, prioritise, plan and follow-through on multiple concurrent tasks

     

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