• Customer Service Team Manager

    Job Locations UK-Midlothian-Edinburgh
    Job ID
    2018-1363
    # of Openings
    1
    Operating Business
    Millar & Bryce
    Category
    M&B - TIS
    Position Type
    Full-Time
  • About Us

    MB logo

    Established in 1875 and based in Edinburgh, Millar & Bryce provides title information, conveyancing searches and land reference services across the UK and Ireland. Millar & Bryce also has an extensive Company Search facility, providing detailed company information to support land transactions, company acquisitions and corporate decision making.

     

    Millar & Bryce forms part of Landmark Information Group a business that delivers data, analytics and workflow solutions to support the European and Asia Pacific commercial and residential property markets. It serves multiple customer segments through its leading brands, SearchFlow, Millar & Bryce, ETSOS, Rochford Brady, on-geo and Ochresoft.

     

    Landmark Information Group is a global, market-leading business-to-business (B2B) information companies covering a broad range of sectors including property, finance, energy, environmental and education.

    The Opportunity

    Customer Service is fundamental to Millar and Bryce. As the Customer Service Team Manager, you will be responsible for owning the operational customer service relationships and to managing the multi-disciplined people within your team.  This is a highly visible position that is critical to the company's Customer Service Operations, with direct accountability for performance management, quality, and customer KPI’s.

     

    A key area will be responsibility for delivering to the customer, ensuring excellent operational delivery by your team and proactively managing the relationship with the Customers.  It’s fast paced and challenging with the need to ensure the team are well informed and are advocates of the Millar and Bryce brand and its products.

     

    You will demonstrate clear leadership and strong team players skills and share knowledge and expertise to help us develop strong teams and grow our business.  We need to meet tight deadlines, so we need you to be flexible to help us deliver the best service to our customers.

     

    Development is fundamental with part of the role of Team Manager will be coaching and developing a high performing team that supports the delivery of the Customer Service strategy and objectives.

    About You

    You will have:

    • A good standard of education, ideally with a management qualification (CMI or equivalent) although this is not essential.
    • Proven track record of managing teams, developing people, with a leadership style based on coaching, mentoring and people development. You will also have knowledge and experience of handling people issues
    • Extensive experience of providing outstanding customer service
    • Excellent interpersonal and organisational skills
    • Excellent verbal and written communication skills with ability to clearly communicate actions and priorities
    • Good time management and organisational skills

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