• TIS Support Desk Analyst

    Job Locations UK-Midlothian-Edinburgh
    Job ID
    2018-1361
    # of Openings
    1
    Category
    M&B - TIS
    Position Type
    Full-Time
    Contract Type
    Permanent
  • About Us

    MB logo

    Established in 1875 and based in Edinburgh, Millar & Bryce provides title information, conveyancing searches and land reference services across the UK and Ireland. Millar & Bryce also has an extensive Company Search facility, providing detailed company information to support land transactions, company acquisitions and corporate decision making.

     

    Millar & Bryce forms part of Landmark Information Group a business that delivers data, analytics and workflow solutions to support the European and Asia Pacific commercial and residential property markets. It serves multiple customer segments through its leading brands, SearchFlow, Millar & Bryce, ETSOS, Rochford Brady, on-geo and Ochresoft.

     

    Landmark Information Group is a global, market-leading business-to-business (B2B) information companies covering a broad range of sectors including property, finance, energy, environmental and education.

    The Opportunity

    This is an experienced support role working as part of a team to service and support a range of hardware and software systems. You will be responsible for managing multiple concurrent tasks with varying technologies in an exciting competitive environment, with exposure to a wide range of existing and emerging technologies. 

     

    The role will include knowledge management, some mentoring and developing the team’s technical and personal skills. To ensure the company continues to comply with the ISO standards. To ensure all incidents, problems and service requests are captured and logged accurately. To measure the quality and performance of services with arranged KPI’s.

     

    The role will support products, services and systems via on premise, cloud or co-located/managed platforms. The role is also responsible for supporting junior and less experienced technical support and service analysts as well as working under the direction of the wider Operations team.

    The role will also work closely with Landmark’s Information Security function ensuring all deliverables adhere to the DMGT security and compliance baselines.

    About You

    The role will require someone with varied experience in a service and support role, with strong experience providing technical customer support in a similar field, effective ticket management and who will actively contribute to on-going service and support of applications and services.

     

    The ideal candidate will be:

    • Graduate calibre with MCP or equivalent
    • ITIL v3
    • An effective communicator with excellent customer service skills
    • Experienced with Office365, Exchange and Citrix

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