Landmark Information Group is a portfolio of leading property-related data and technology businesses at the forefront of innovation and thought leadership. It delivers award-winning solutions to estate agency, conveyancing, surveying, lender valuations, environmental consultancy, and Governments. Capabilities range from property search provision, expert opinion and interpretation to conveyancing case-management, floor-planning software, valuation modelling and a property listings portal. Clients are served through market leading applications and services that connect businesses, government departments and consumers together - reducing risk, creating transparency and saving both time and money for all parties.
As the UK’s largest custodian of land, property and environmental data in the UK, using a combination of AI, machine learning and domain experts to provide marketing leading and trusted interpretation. Our data and backed by technology innovation and entrepreneurialism, making Landmark uniquely placed to lead the next wave of digital transformation in the markets we are passionate about.
The Customer Success Leader will create a focus and culture of customer success across the organisation, setting out strategies, programmes and initiatives that ensure customers are at the heart of every interaction. In addition - ensure customers understand and realise the maximum value from using our products and services, through a rounded value proposition for each customer segment which ultimately lead to increased retention, revenue growth, evangelism and advocacy. This role is 20% commercial and 80% customer value ie there is a link between this role and the commercial outcome of the business.
The role will involve:
We are looking for confident, commercial and professional individuals who have: