Landmark Information Group is a portfolio of leading property-related data and technology businesses at the forefront of innovation and thought leadership. We provide our products and solutions to a wide range of property professionals including surveyors, solicitors, architects, environmental consultants, and estate agents. Our customers are always the centre of our focus therefore it is paramount that the service we provide is consistently exceptional.
We hire ambitious and passionate talent into our business and are proud of the steps we take to maximise potential in our employees, nurturing and supporting their professional and personal development. We all know money makes the world go around, but at Landmark we understand that financial rewards also mean more than cash. We believe that in order for our employees to flourish, it’s important to strike a healthy work/life balance. We provide modern, open-plan, light working environments, flexible working hours, 25 days holiday with the opportunity to purchase up to 5 days additional leave, enhanced maternity, paternity, shared parental and adoption leave, £300 Lifestyle Allowance and free beverages, fresh fruit and biscuits.
We have a fantastic opportunity for someone who has a passion and the natural ability to provide excellent customer service to join our Customer Services team.
The Customer Service Advisor will deliver expert support and guidance to our customers through main contact channels. The successful candidate will also help customers realise the maximum benefits from Landmark products and services, not only in resolving enquiries, but also ensuring that the customer has the right product/service to meet their needs and requirements.
You will also be responsible for recording customer contact details, queries and resolutions and other pertinent information in relation to the customer interaction in all the relevant computer-based systems.
The role will involve:
We are looking for someone who is a great team player and is passionate about delivering excellent customer service. You will also have: