• Strategic Account Manager

    Job Locations UK
    Job ID
    # of Openings
    Operating Business
    SF – Sales
    Position Type
    Contract Type
  • About Us


    SearchFlow is the market-leading provider of conveyancing search solutions. Their comprehensive range of searches, surveys, identity checks and conveyancing insurance solutions are all designed to help streamline the conveyancing process.


    SearchFlow runs more than 1 million conveyancing searches every year, for over 2,500 legal clients in England and Wales. They have been established for 25 years and are the marque brand in conveyancing search.


    SearchFlow is owned by DMGT, a company with a portfolio of innovative property data services including Landmark Information Group, Argyll & OchreSoft.


    The Opportunity

    The Strategic Account Manager forms part of a small elite team specifically charged with managing Searchflow’s largest and strategically important customers. You'll be spearheading revenue growth from these businesses by building strong relationships with the Key Account portfolio, identifying needs and requirements, increasing transactional spend and promoting our Group services to achieve mutual satisfaction.


    • Develop trust relationships with our Key Account portfolio to exceed growth & retention targets
    • Acquire a thorough understanding of customers’ needs and requirements
    • Set and attend face-to-face client meetings from user training through to strategic partnership meetings
    • Serve as a link of communication between key customers and internal teams
    • Resolve any issues and problems faced by customers and deal with complaints to maintain trust and a good working relationship
    • Organise and conduct CPDs, product seminars and company presentations
    • Analyse usage data and recommend changes to current processes
    • Organise and attend seminars, exhibitions and conferences
    • Provide feedback on products, the market and competitor activity
    • Identify business opportunities and coordinate customer feedback
    • Organise focus groups with the Key Account portfolio
    • Assist the Product Manager to investigate market value of new services and ensure successful market penetration
    • Produce and work to account development plans / quarterly sales presentations, team objectives and the company’s core values
    • Supply accurate and timely monthly reports
    • Attend and contribute to the monthly sales meeting



    About You

    To be considered for the role we are looking for the following skills/experience and characteristics.


    Candidate Experience:


    • Proven track record of strong revenue growth in a fast-paced, service orientated, B2B organisation
    • Outstanding communications skills, and an ability to communicate and influence at all levels
    • Top individual performer in current company
    • A background in data or data services advantageous, likewise legal or conveyancing
    • Calm, composed, professional, high integrity, honest, fair, compassionate  
    • Highly organised and efficient, able to manage and prioritise work effectively, with an attention to detail
    • Ability to construct and deliver persuasive presentations
    • A driver of your own performance to exceed expectations
    • Excellent organisational skills with an eye for detail
    • Ability to network and build excellent rapport with varied customers and colleagues
    • Comfortable working from home, using core Microsoft Office applications

    Candidate behaviours:

    • Collaborative, energetic, non-hierarchical, hands on, ambitious, inspiring with team, charming with clients, looking for a challenge
    • Investor in improving own knowledge and self-development
    • Someone who sets and achieves high standards
    • An open and honest team player
    • Credible and ethical in how you approach customers and work colleagues
    • Able to thrive in a hardworking and dynamic team
    • Comfortable in challenging and being challenged
    • Self-Motivated
    • Flexible and reliable
    • Organised and methodical
    • Happy to travel nationally and stop away from home overnight as and when needed


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