Landmark Information Group, part of the Daily Mail & General Trust (DMGT), is the UK's leading provider of land and property search information, including digital mapping, environmental risk reports for property professionals and sophisticated property management tools to surveyors, risk and fraud managers and the broader financial markets. It also has operations in Germany in the form of On-Geo, and interests in Holland. We develop both products and services/solutions for our customers, ranging from environmental consultants, surveyors and some of the UK's largest banks & lending institutions (to name just a selection) who all have a common interest - land and property information.
Landmark Solutions is part of Landmark Information Group, and has a strong and successful record of designing, building, implementing, operating and supporting complex information management applications. These support the business operations or statutory duties of numerous organisations in the public and private sectors. We manage, operate and support a number of enterprise solutions on behalf of our clients from our high performance, resilient and secure managed service IT platforms - to very high levels of service and availability.
We are looking for a self-motivated Customer Support Assistant to work within the Solutions Customer services Team. Working as part of a team you will be responsible for dealing with customer enquiries and data processing for projects that require data management facilities and service desk support.
You will be responsible for undertaking address matching, data capture, geocoding and quality assurance as required. Additionally you will be responsible for responding to customer queries using the service desk tools and any other additional duties in support of the team as required.
Previous experience of data entry/processing and customer support would be advantageous. You will need to have good oral and written communication skills and be IT literate, to include Outlook, Word, Excel and Access. The ability to manage your own workload, be self-motivated and able to change priorities to achieve deadlines is required.
If you believe you have the skills, knowledge and experience for this role, and what to be part of an exciting organisation that transforms the land and property industries, we would like to hear from you.