Landmark Information Group, part of the Daily Mail & General Trust (DMGT), is the UK's leading provider of land and property search information, including digital mapping, environmental risk reports for property professionals and sophisticated property management tools to surveyors, risk and fraud managers and the broader financial markets. It also has operations in Germany in the form of On-Geo, and interests in Holland. We develop both products and services/solutions for our customers, ranging from environmental consultants, surveyors and some of the UK's largest banks & lending institutions (to name just a selection) who all have a common interest - land and property information.
We are looking for a 1st line Technical Support Advisor to join one of our successful teams in Reading, to ensure our customer enquiries and issues are resolved in a timely and professional manner. You will be responsible for answering and resolving all customer enquiries and issues endeavouring to achieve first call resolution where possible. The calls will be from business customers who use our products, and you will be responsible for troubleshooting their problems and providing them with support over the phone.
You will also be responsible for delivering world class customer service, ensuring that all calls are accurately logged onto our ticketing system Zendesk and all enquiries are prioritised for resolution. In addition you will assist colleagues and the Application Delivery teams with the investigation of customer affecting bugs and issues.
To be considered for this opportunity you will need to have a CompTIA A+ qualification (or working towards this). It would be great if you have experience in technical support, ideally in varying hardware and software platforms. If you have studied IT, and have a passion for it with professional experience in dealing with customers, then this also could be the opportunity for you. From a technical perspective, you’ll need to be able to understand user issues and resolve them by providing a technical solution, in a way that can be understood by the user. Good working knowledge of Windows, network connections (i.e. Wi-Fi and LAN) and experience of using/working with firewalls and anti-virus clients. It is essential that you possess excellent communication skills and are able to work effectively within a team environment, sometimes under pressure (especially at busy times!).
If you believe you have the skills, knowledge and experience for this role, and what to be part of an exciting organisation that transforms the land and property industries, we would like to hear from you