IT Support Analyst

UK-Berkshire-Reading
Job ID
2017-1213
# of Openings
1
Operating Business
Landmark Information
Category
LMK - IT - Service Delivery
Position Type
Full-Time
Contract Type
Permanent

About Us

 Landmark Information Group, part of the Daily Mail & General Trust (DMGT), is the UK's leading provider of land and property search information, including digital mapping, environmental risk reports for property professionals and sophisticated property management tools to surveyors, risk and fraud managers and the broader financial markets. It also has operations in Germany in the form of On-Geo, and interests in Holland. We develop both products and services/solutions for our customers, ranging from environmental consultants, surveyors and some of the UK's largest banks & lending institutions (to name just a selection) who all have a common interest - land and property information.

The Opportunity

We are looking for a proactive IT Support Analyst to provide technical service and support activities for Landmark internal and external customers. Working as part of a team, you will service and support a range of hardware and software systems within Landmark and will be responsible for managing multiple concurrent tasks and varying technologies in an exciting and competitive environment, with exposure to a wide range of existing and emerging technologies.

 

The role will include ownership of tasks and the delivery of projects, knowledge management, mentoring and developing the team’s technical and personal skills. You will ensure processes are followed and the processes comply with the industry standards and are appropriately documented. You will ensure that all incidents and service requests are captured and logged accurately alongside measuring quality and performance of services with arranged KPI’s. The role supports products, services and systems via on premises, cloud or co-located/managed platforms. You will have responsibility for supporting junior and less experienced technical support and service analysts as well as working under the direction of the wider Operations team. The role will include regular travel to offices located in the United Kingdom and Eire. 

 

About You

To be considered for this opportunity it is essential that you have varied experience in an IT service and support environment, with strong experience in providing technical customer support in a similar field, actively contributing to the on-going support of applications and services. It is essential that you are MCP (Microsoft Certified Professional) qualified or equivalent. You have training / exposure to ITIL v2 OR v3 is essential. You must have excellent communication and interpersonal skills with the ability to explain technical concepts to a range of audiences including non-technical staff.
 
If you believe you have the skills, knowledge and experience for this role, and what to be part of an exciting organisation that transforms the land and property industries, we would like to hear from you.

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